The Placement process has become quite sophisticated for Starkey. Typically within the domestic industry, a number of resumes of candidates are forwarded to you expecting that you know what you are looking for; and that you know how to choose the most appropriate person for your position. These resumes list who they have worked for, a position title, and generally what they did. Unfortunately, our industry is still in its infancy stages, and operates without a standardization of position titles, duties, accepted practices or required education or certifications.
We have learned over the years that a good deal of interpretation with resumes must take place to learn what candidates’ real abilities are and what they actually know. Starkey has created unique evaluation tools that help us to sort this out.
Understandably, our Employers can be challenged when hiring. Some Employers have had private staff in the past, and are looking to upgrade, or just replace. Others are new to Private Service and do not know the degree Household Management positions vary, how to evaluate their level of difficulty, essential abilities, or how education and experience positions a candidate’s understanding of the profession. A Candidates Skills, Attitude, Etiquette, Boundaries and their ability to customize a written Service Plan for you is essential knowledge.
Further, when service, vendors, and duties have not been written down or systematized, and remain only in the heads of past staff, their knowledge often leaves when they do. The employer is left with the costly position of starting over!
Starkey has several recruitment tools utilized to select the most ideal candidate for you and your position. We begin by identifying basic information about you and your Vision for Service.
We use our Standards Matrix which identifies your idea of service and your expectations using our Ten Service Standards. We utilize ten Service Standard Categories that are present in every Service Environment to greater or lesser degree.
Starkey Ten Service Standards are: Administrative, Housekeeping, Culinary, Clothing, Entertaining, Property and Grounds, Maintenance,
Transportation and Travel, Safety and Security, and Personal Care including Child Care, Elder Care, Guest Care and Pet Care.
Your answers are matched with our Technical Skills Qualifier which specifically identifies what Candidates really know how to do, again in our ten Service Standard categories. This specifically brings out what they have personally done in service!
We match make your expectations with their real abilities, along with their personality, work and communication styles using Myers Briggs, Firo B and TKI Conflict Resolution evaluation tools.
The residential locations of the Principal and of the Candidates are also reflected in their perspective
Styles of Service, in addition to their work ethics, religion, and other ethnic origins. We also help you to create an expected Day in the Life with levels of responsibility and actual management expertise.
Interviews are done on the phone, on Skype or with other visual technology, and in person once one or two Candidates have been selected. We often hand-pick those we feel are most appropriate for you!
Formal Offer Outlines & Examples of Privacy Agreements are provided for Employment Offers.
Follow-Up After Placement
To complete, Starkey “speaks regularly” with you and your new staff member(s) during the probationary period to fully support you in those early days. We will recommend additional On-Site Visits and Private Training where necessary keeping you informed to maximize your Service to Succeed.
