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Tuesday, 07 February 2012 11:17
Here at Starkey, we strive to teach the most important lessons of Service Management. We know that two of the most essential abilities of a Household Manager are:
- The Pattern Factor: Seek out and identify procedures and patterns that are regular "ways" of doing things within a home. Follow them until you find out whether they are the real requests or preferences of the family or are "ways" of default established by a prior staff person. Once defined as a preference, make them a written procedure; if they are not, then seek out the preferred way and only then change the pattern by communication and example until it sticks.
- Creating Quality of Life: Task Sheets defined are the list of tasks performed or completed daily or weekly, or even seasonally by staff member within a home. While following established Tasks is essential, it is the role of the Household Manager to be sure the task is appropriate for that day. For instance, if the weather is unseasonably warm, and the stated Task is to "turn on the space heater every morning in the sun porch" you must remember to come back after an hour or so and turn off the space heater as the added heat is no longer needed. Always be in the moment, as your ultimate goal is creating creating Quality of Life!
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Wednesday, 25 January 2012 09:03
 The Denver Professional Mens Club held their annual meeting at The Starkey Institute last Saturday, January 21, 2012. Seven or eight of Denver’s great professional men enjoyed a convivial evening of business mixed with pleasure while enjoying Chef Althoff’s customized culinary creations and delectable buffet with a good stiff drink! Mrs. Starkey welcomed the group, shared a little of the Mansion’s 110 year history. She invited these special guests to join with their friends or charities and choose the perfect date to experience one of Starkey’s prestigious formal dinners.
The Denver Woman’s Press Club was invited to tour Starkey’s 1901 Historic Mansion last week, still decked in its Christmas apparel. Starkey has been located across the street since the Press Club was built in 1916. Mrs. Starkey was recently invited to join this most interesting group of women writers as she will have forthcoming new publications to share with the service industry and many other followers.
Speaking of writing and words; did you know that in 1981, Mrs. Starkey while sitting with her dictionary, found the phrase “household manager” in a definition and immediately knew it would replace the out- dated old guard title of Majordomo? She began to use the phrase in her advertisements and history was made! “Household Manager” is now an official Department of Labor employment title and Starkey is now celebrating their 125 class. Starkey International has now educated over 1000 Certified Household Managers and placed them world-wide!
Tuesday, 13 September 2011 13:13
30th Year Celebration
Starkey International Celebrates 30 Years of Private Service Education with a Garden Party hosted at The Starkey Mansion.
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Thursday, 19 January 2012 10:39
 Starkey International and Properties in Paradise announce world-class private service on the Caribbean island of Anguilla.
Anquilla, a tropical jewel in the Caribbean known for its pristine white sand beaches, is a favorite of celebrities and VIPs in search of perfect seclusion in an idyllic setting. Beyond the stunning natural beauty, sophisticated guests can now experience the trademark Starkey International private service at Ani Villas — a luxurious 10 bedroom estate impeccably designed and outfitted for ultimate comfort and relaxation.
As a consultant to Ani Villas, Bruce Hearn, of Properties in Paradise and representative for Starkey Caribbean, has put together an exceptional private service team. With Starkey graduate Felix M. Pina as property manager, a highly trained staff, and the implementation of the Starkey Management System, Mr. Hearn has established a new level of service to Ani Villas and the island. The guest experience will be the perfect combination of natural surroundings, outstanding private service and impressive amenities.
Thursday, 28 July 2011 00:00
 We made an Aspen field trip last week to attend the Greenalicious fund raiser to help raise awareness of children’s obesity. It was a wonderful experience for me, our Chef Althoff, and our Director of Placement, Gary Smith. We donated one of our wonderful 9 course private formal dinners here at the mansion…I believe it sold for $4,500. The Children’s Health Foundation brought in notable Chef’s from all over the US, and as you might imagine, the food was sensational. As a side note, the auction was one of the best I have ever attended. My 2 entertainment centered sons and their wives will be receiving for Christmas a free trip to Nashville with center seats at a Grand Ole Opry concert and private sessions with song producers. I hope they think I am a great mom!
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